Palacio Pinello

The facilities, including the size of the bathroom. Slippers and bathrobe supplied. Good quality water bottles were complimentary and restocked every day. Good hot drinks station in the room. Detox juice at breakfast was great. Beds were comfortable. Receptionist who checked us in and out was lovely. Packed us a picnic when we had to leave early and couldn’t make breakfast, which was very sweet. The internal architecture of building is impressive.

The location couldn't be better - just up the road from the Cathedral, tucked away in a lovely little lane. The staff, especially Laura, went out of their way to help and were charming and welcoming. We had good recommendations for typical Spanish food/restaurants. The hotel has a lot of history which has been preserved where possible. It is elegant without being pretentious, very calming and tastefully decorated. The room was very comfortable and the bathroom modern, with all the goodies you would want! (including sumptuous bathrobes). Then there's the courtesy drink on the roof terrace bar, with lovely views. In addition, we were helped in an efficient way to retrieve a mobile phone which was left in our taxi to the Airport; thank you Laura!

Wow! The room was huge!! And beautiful (loved the ceiling). It was perfect for our family of four. The location was perfect!! Within walking distance of important sights, restaurants and shopping. They provided complimentary waters that were cold in the mini refrigerator. We had a large bathtub in the bathroom and quite the fancy shower (electronic controls). All the staff were very friendly and helpful. We had some laundry sent out and were satisfied with it, but it was quite pricey (the convenience was worth it for us). Breakfast was nice, but limited selection of items.

The staff went above an beyond to help us! Our bag was lost and they repeatedly called the airport for us. They couldn’t have been nicer! We surely wouldn’t have resolved that complicated issue without their help. The hotel itself was quiet and delightful. The room was well appointed and comfortable and it was cleaned daily and quickly. Whenever we needed anything (more towels, a taxi, a lunch recommendation) they were happy to help at any hour of the day. The roof bar was not open but we still enjoyed the view and the site. The hotel smelled of orange blossoms. Cold and hot drinks were available all the time! Cannot recommend this kind and comfortable hotel enough!

The location of this hotel is perfect, right in the heart of the old town. The old town is almost solely for the use of pedestrians. The only vehicles we ever saw were the odd taxi and delivery/service vans. Because of this the hotel is very quiet and peaceful, the room was about the quietest we have ever stayed in. Most of the popular tourist attractions are a very short walk away, the furthest we ever walked in one go was about 10 minutes to the river. The hotel staff are extremely friendly and helpful, the whole place very clean and tidy. We didn’t pay in advance for breakfast but ate in the hotel one morning and really enjoyed the food. The coffee and orange juice were superb. On the doorstep are a large range of places to eat, you can sit outside at all of them. Despite being so close to the tourist attractions the restaurants are all fantastic, the food delicious and prices are low. We feared the worst the first time we ate outside at one of the restaurants very close to the hotel (and cathedral) but couldn’t believe how low the bill was !